1. Introduction

Welcome to NOVA Agency (Next Gen Online Virtual Assistants).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when interacting with our website, services, and team.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name, email address, phone number, company name, and job title

• Billing address and payment details (when applicable)

• Social media handles or links (if voluntarily shared)

b. Usage Data:

• IP address, browser type, and device information

• Pages visited and time spent on our website

• Cookies and tracking technologies to improve user experience

c. Communications:

• Emails, messages, or calls you exchange with our team

• Chat or form submissions from our website

3. How We Use Your Information

We use your information to:

• Provide and manage our virtual assistant and consulting services

• Communicate with you about projects, updates, and support

• Send marketing materials or service offers (with your consent)

• Improve our website, processes, and customer experience

• Comply with legal and regulatory obligations

4. Text and Call Communications

By providing your phone number, you consent to receive text messages and phone calls — which may be automated, pre-recorded, or use an AI voice — from NOVA Agency for service updates, reminders, and marketing purposes. You may opt out at any time by replying STOP or contacting us directly.

5. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encrypted communications, and restricted access to client data.

While we take reasonable precautions, no online system is 100% secure. You share information with us at your own risk.

6. Sharing and Disclosure

We do not sell or rent your personal information.

We may share data only in the following cases:

• With trusted third-party partners or subcontractors who help us deliver services (bound by confidentiality agreements)

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of NOVA, our clients, or others

7. Data Retention

We retain client and communication data for as long as necessary to fulfill the purpose it was collected for, or as required by law.
You may request deletion of your personal data at any time (see Section 10).

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site performance, and personalize content. You can manage or disable cookies in your browser settings at any time.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing personal information.

10. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

• To exercise your rights, contact us using the details below.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services means you accept the updated terms.

12. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:

📧 [email protected]

🌐 www.novavaagency.com